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Privacy policy

Effective Date: 05 Feb 2025

This Privacy Policy describes how iSent e-Commerce Platform ("iSent," "we," "us," or "our"), a brand under FN Software Solutions Private Limited Company, collects, uses, discloses, and safeguards your personal information. By using our platform, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our platform:

  • Personal Information: Name, email address, phone number, physical address, and other contact details provided during registration or purchase.

  • Payment Information: Details required for processing payments, including credit/debit card information, subject to secure handling.

  • Usage Data: Information about how you use our platform, such as your IP address, browser type, and pages visited.

  • Communication Data: Records of correspondence through email, phone, or WhatsApp.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide and improve our e-commerce services.

  • To process transactions and deliver purchased products.

  • To communicate updates, promotional offers, or customer service messages.

  • To analyze usage trends and improve platform performance.

  • To comply with legal obligations and resolve disputes.

3. Sharing of Information

We do not sell your personal information to third parties. However, we may share your data in the following scenarios:

  • With trusted service providers who assist in operating our platform (e.g., payment processors and delivery services).

  • When required by law or to protect our legal rights.

  • With your consent or at your request.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no system can guarantee absolute security. Users are encouraged to protect their account credentials.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access, correct, or delete your personal information.

  • Restrict or object to certain data processing activities.

  • Withdraw consent for data collection or use.

To exercise these rights, please contact us at support@isent.online or care@ndasenda.co.zw.

6. Cookies and Tracking

We may use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Contact Us

For questions or concerns about this Privacy Policy or your data, you can contact us at:

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our platform with the effective date.

Thank you for trusting iSent e-Commerce Platform.