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Refund Policy

Effective Date: 05 Feb 2025

At iSent e-Commerce Platform ("iSent"), we are committed to ensuring customer satisfaction. This Refund Policy outlines the conditions and procedures for returning products and obtaining refunds. By making a purchase on our platform, you agree to this policy.

1. Eligibility for Refunds

Refunds may be requested under the following conditions:

  • The product received is defective, damaged, or incorrect.

  • The product does not match the description provided on the platform.

  • The product is returned unused, in its original packaging, and with all tags intact.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Perishable goods (e.g., food and beverages).

  • Personal care items (e.g., toiletries, cosmetics) unless defective or damaged.

  • Digital products and downloadable content.

  • Products marked as "Final Sale" or "Non-Returnable."

3. Refund Process

To initiate a refund, follow these steps:

  1. Contact Support: Notify us within 7 days of receiving the product by contacting:

  2. Provide Documentation: Share proof of purchase (e.g., order confirmation) and photographs of the product if it is defective, damaged, or incorrect.

  3. Return Authorization: Await confirmation from our support team with return instructions.

  4. Ship the Product: Return the product to the designated address at your expense, unless otherwise stated.

4. Refund Timeline

Once we receive and inspect the returned product:

  • If approved, refunds will be processed within 10 business days.

  • Refunds will be issued to the original payment method or as store credit, based on your preference.

5. Exchanges

Exchanges are permitted for eligible items. Follow the same process as refunds to request an exchange.

6. Shipping Costs

  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item shipped).

  • If a refund is approved, only the cost of the product will be refunded.

7. Cancellation Policy

Orders may be canceled before shipment. Contact us immediately to request cancellation. Once shipped, orders are subject to the return policy.

8. Contact Us

For questions or assistance with refunds, please reach out to us:

We value your business and strive to provide a seamless shopping experience. Thank you for choosing iSent e-Commerce Platform.